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Sniff out the value in customer interaction

Posted February 26th, 2010 by stu

Gain insight from your customer interactions like never before, now with Juicyfruithippo’s patented smell analytics engine you can gain deep insight into your customers by automated smell detection. Do customers that have recently eaten garlic behave differently, does excessive body odour effect first contact resolution, can the regular changing of socks drive up customer satisfaction? Will an ambipure air fresher optimise your back office? These insights are now available for the first time ever with Juicyfruithippo Smell analytics.

Juicyfuithippo's patented smell based search technology enables businesses and users to take advantage of opportunities never before possible. Juicyfuithippo’s approach delivers significant advantages over other search technologies and methodologies. And because our technologies integrate easily into your existing infrastructure with the lowest total cost of ownership of any aroma search solution, you can begin capturing the value hidden in your unstructured customer interaction in just days—not weeks or months.

Key Benefits
Maximum Scalability: Compared to sniffer dogs used by nearly all other smell based vendors, Juicyfuithippo’s smell based indexing and search approach provides far greater scalability in the amount of odours that can be made searchable. Juicyfuithippo enables you to handle large content sets quickly and get to work on it immediately. As well as English, additional Smell sets include Russian (trace vodka detection), french (Garlic and brie separation) and Polish (boiled cabbage compensation).
Highest Accuracy: Juicyfuithippo’s smell based indexing process creates the most accurate index possible for any smelly content. Because no subjective decisions need to be made to translate suspicious and nasty niffs, all the original fragrance is retained in the indexes and, therefore, no error is introduced into the process. And because Juicyfuithippo indexes 100% of the content, every pong is always immediately searchable.
Flexibility: Juicyfuithippo’s experience enables us handle all types of smells, oduors, fragrances and including a unique capability to detect fungal infections, soiled underwear and nervous farts with ease. We currently support 35 different languages around the world, and can accept meta-data from practically any type of smell capture platform.
Lowest Total Cost of Ownership: With scalability to handle large volumes of smells with minimal hardware, processing and indexing speeds that save time, plus industry-leading accuracy that delivers meaningful results in the shortest possible time, Juicyfuithippo delivers the best performance and lowest total cost of ownership for any smell analytics application. Our only drawback is that the server is the size of Cirencester and operates at a a temperature of 6000 degrees Celsius.